To report a lost or stolen card, sign into your online banking and complete the “Request a New Card” form under Member Center, or in the app by selecting the “More” icon. You may also call card services after-hours at the number below that corresponds with the affected card(s):
Debit Mastercard®: 1.833.462.0798
Visa® Credit Card: 1.800.543.5073
With the VLFCU mobile app, you can turn your Debit Mastercard® and/or Visa® Credit Card off and back on again should you misplace it. Download the app today to take advantage of this feature!
To report unauthorized transactions, sign into your online banking and complete the “Transaction Dispute” form under Member Center, or in the app by selecting the “More” icon. You may also call fraud services after-hours at the number below that corresponds with the affected card(s):
Debit Mastercard®: 1.833.462.0798
Visa® Credit Card: 1.800.600.5249
In the event your card is closed due to lost/stolen, and or fraud, we will automatically issue you a new card and mail it to the address we have on file. You should receive it within 7 to 10 business days.